Record grading achievement for Mercat Tours
October 2014
Edinburgh-based Mercat Tours were thrilled to be awarded 91 per cent in their recent VisitScotland quality assurance visit. With only 12 other tourism attractions in Scotland achieving over 90 per cent, the grading acknowledged the exceptional visitor experience delivered by the Mercat team.
Awarded 5 stars for the 8th year running - the only walking tour company to achieve that accolade - improving the grading has been a target for the business to better year on year.
Frances Mann, Head of Product and Training said: "We are absolutely thrilled to receive this award, especially as VisitScotland's Quality Assurance scheme is now a benchmark for quality assessment internationally. Using visitor feedback to constantly review what we do, and the scrutiny we receive for awards such as this, help us to develop and improve. It means a great deal to have the hard work of our staff and our business ethos recognised and rewarded."
The record grading is the latest award for Mercat following a successful year which has seen the company's commitment to quality acknowledged with a National Scottish Thistle Award, Scottish Business in the Community SME of the Year and GTBS GOLD re-awarded for sustainable practise.
Mercat aim to celebrate their 30th year in 2015 with further expansion including new language products, themed tours and partner collaboration focusing on high quality storytelling experiences.
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