New Glasgow Welcomes online programme launched
April 2014
Visitor Attractions are being urged to get ready for the Glasgow 2014 Commonwealth Games and ensure the city delivers an outstanding visitor experience by participating in Glasgow Welcomes online. Glasgow Welcomes is a unique online customer service module designed for frontline staff and team members. As an official Legacy Project for the Games, the module has been specially tailored for this major event, with practical advice on how to deliver excellent customer service; information about Glasgow's attractions and things to see and do in the city; and facts and figures on Games events.
In addition to the online module, Glasgow Welcomes is available as a one day training course - with opportunities over the coming weeks to attend open courses, train up your own in-house trainers or a mix of these different options to suit your attraction.
Glasgow Welcomes is particularly relevant to the Visitor Attractions sector in Glasgow and surrounding areas and designed with attractions in mind. Participants come away from the courses with additional information and resources for ongoing updates. Already, teams from throughout Glasgow Life, House for an Art Lover, the Piping Centre and a range of the city's attractions, hotels and tourism businesses are involved, with over 2,500 online training places committed in the past month.
For more information go to glasgowwelcomes.com
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